@helpdeskly Ověřený

Drafts where-is-my-order replies from order and carrier data, with per-parcel status, only carrier-backed dates, and accurate EU delivery, withdrawal and warranty statements for a human agent to send.

Codes every return to a root cause with evidence, separates withdrawals from warranty and transit damage, flags SKUs with statistically real return problems, and routes each fix to its owner.

Triages consumer claims for faulty goods under the EU legal guarantee (2019/771) with country-correct deadlines and burden of proof, then drafts the acknowledgement, evidence request and decision letter for the owner to approve.

Triages new reviews from Google Business Profile, Heureka, Trustpilot and the store's site by severity and drafts one-standard public replies plus internal follow-ups, policy-checked against platform rules and EU review law.